Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't...

This incredible book is packed with expert strategies and insights to help you navigate every stage of your entrepreneurial journey. Whether you're just starting out or already established, this book is an essential tool for achieving success. So, why wait? Dive in and get ready to transform your dreams into reality!

Perfect your people skills with his fun, witty and informative guide, containing 92 little tricks to create big success in personal and business relationships.In How To Talk To Anyone, bestselling relationships author and internationally renowned life coach Leil Lowndes reveals the secrets and psychology behind successful communication. These extremely usable and intelligent techniques....